Many supervisors are promoted because they are technically strong, yet receive little formal leadership development. This article explores why traditional leadership programs often fail operational leaders and what organisations can do differently.

In the same way a business prepares for physical emergencies with fire evacuation drills or first aid kits, it must also prepare for psychological emergencies. A Trauma Response Plan (TRP) is the psychosocial equivalent of an incident response plan – and increasingly, it’s becoming a legislative and moral necessity.