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In June 2025, Optus agreed to pay a record‑breaking A$100 million, almost its entire profit in the last year, following a case brought by the Australian Competition and Consumer Commission (ACCC) for unconscionable sales and coercive debt collection targeting vulnerable customers. Optus accepted that its staff had been overly agressive and pushed unneeed products on vulnerable and disadvantaged customers.

In the same way a business prepares for physical emergencies with fire evacuation drills or first aid kits, it must also prepare for psychological emergencies. A Trauma Response Plan (TRP) is the psychosocial equivalent of an incident response plan – and increasingly, it’s becoming a legislative and moral necessity.

When we think about workplace health and safety, our minds often go straight to employees, contractors, or maybe even volunteers. But what about visitors? People who pop in briefly, attend a meeting, drop off a parcel, or tour your facility? Under Australian WHS laws, visitors have a right to be safe – and businesses have a legal duty to protect them.

The Victorian Department of Education has taken a meaningful step in acknowledging the rise in work-related violence from student behaviour—with a staggering 46.7% increase reported over the last decade. Following an audit, the Department has adopted four key recommendations aimed at better managing this risk in the workplace.The Victorian Department of Education has taken a meaningful step in acknowledging the rise in work-related violence from student behaviour,with a stagg

Work health and safety (WHS) has evolved. What once passed as best practice is no longer effective in today’s increasingly complex work environments. What does a modern safety leader actually look like? It’s not someone who hides behind procedure manuals or only shows up when there’s an incident. A modern-day safety leader is proactive, strategic, and credible. They lead with influence, not authority. They connect with people, not just paperwork.