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At SRA Global, we’ve built Australia’s only leadership development pathway focused entirely on risk. Our 2-day Risk Leader and 3-day Risk Advisor programs are designed to equip you with modern tools, strategic insight, and practical skills that go beyond legislation.

In June 2025, Optus agreed to pay a record‑breaking A$100 million, almost its entire profit in the last year, following a case brought by the Australian Competition and Consumer Commission (ACCC) for unconscionable sales and coercive debt collection targeting vulnerable customers. Optus accepted that its staff had been overly agressive and pushed unneeed products on vulnerable and disadvantaged customers.

In the same way a business prepares for physical emergencies with fire evacuation drills or first aid kits, it must also prepare for psychological emergencies. A Trauma Response Plan (TRP) is the psychosocial equivalent of an incident response plan – and increasingly, it’s becoming a legislative and moral necessity.

When we think about workplace health and safety, our minds often go straight to employees, contractors, or maybe even volunteers. But what about visitors? People who pop in briefly, attend a meeting, drop off a parcel, or tour your facility? Under Australian WHS laws, visitors have a right to be safe – and businesses have a legal duty to protect them.