Incident Investigation
Incident investigations are not about blame. They are about understanding what went wrong, why it happened, and what must change to prevent it happening again.
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When investigations are done poorly, organisations miss critical learning opportunities, risks remain uncontrolled and the same incidents are likely to recur.
High-quality investigations provide the evidence needed to strengthen controls, improve systems and reduce the likelihood of serious incidents.
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Orana Skills Centre delivers practical, face-to-face ICAM incident investigation training in Dubbo, in partnership with Safety Wise.
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ICAM (Incident Cause Analysis Method) is a structured, evidence-based investigation methodology grounded in the work of Professor James Reason. It is widely used across high-risk industries to investigate incidents ranging from near misses to serious and fatal events.​
ICAM or 5 Whys?
The 5 Whys method is a simple questioning technique used to explore cause-and-effect relationships and identify contributing factors to an incident. It is commonly applied to low-complexity or low-risk events and is useful for encouraging reflection and discussion.
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ICAM, by contrast, is a structured, systems-based investigation methodology designed for more complex, high-potential and serious incidents. It examines human, task, organisational and environmental factors to identify underlying system failures rather than focusing on individual actions alone. ICAM provides a consistent, evidence-based framework for investigations and supports more robust corrective actions that reduce the likelihood of recurrence.
ICAM Lead Investigator Training
ICAM (Incident Cause Analysis Method) is an industrial HSE initiative that draws on the work of the eminent organisational psychologist and human error expert Professor James Reason. ICAM provides a highly practical and structured method in which to conduct systemic HSE investigations.
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Designed for HSE, operations and maintenance supervisory personnel who will lead or facilitate low level event investigations and will be called upon to participate in high level events and then lead when experienced.
Upon completion of this course participants will be able to:
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Lead / facilitate the investigation of significant incidents
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Provide support and advise on investigation quality issues
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Recognise the need for an investigation
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Understand the 10 elements of an investigation
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Lead the investigation of an incident and collection of data
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Interview victims and witnesses
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Differentiate human error types and violations
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Understand ICAM incident causation model
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Apply ICAM to determine root causes of incidents
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Make recommendations to prevent recurrence and reduce risk
Safety Wise is a Registered Training Organisation (#21871). An optional assessment is available to attendees who wish to attain the nationally accredited Unit of Competency, BSBWHS515 – Lead initial response to and investigate WHS incidents.
