CRQ™: Critical Risk Quotient

The CRQ™ Critical Risk Quotient Assessment was developed by a team of risk management professionals, organisational psychologists, and workplace incident investigators who understand how behaviours are shaped by knowledge, understanding, and perception.

CRQ™ goes beyond traditional safety culture surveys to provide an in-depth, actionable look at your organisation’s critical risk intelligence.

How CRQ™ Works

The CRQ™ tool evaluates:

• Worker Understanding: Are your employees aware of critical risks and critical controls? Can they identify critical risks that they are working with? Do they know how to implement, verify and maintain critical controls?

• Perceptions and Behaviours: How do workers perceive the effectiveness of your critical risk programs? Do workers perceptions of critical risk and critical controls match the perceptions of their leader?

• Program Effectiveness: Is your critical risk and critical control program making a meaningful difference?

• Organisational Learning: Are you taking meaningful action with hazard, incident, audit and critical control verification performance data? Do you have recurring incidents?

• Organisational Resilience: Are your teams equipped to adapt and improve in the face of changing risks?

• Business Continuity: When faced with critical risk realisation, how quicky does your organisation get back to business as usual? How have these events impacted leaders and workers?

The assessment delivers:

• Qualitative and Quantitative Insights: Identify specific gaps in knowledge and behaviours while benchmarking your organisation against industry standards.

• Tailored Recommendations: Realistic, measurable actions to improve critical risk intelligence across branches, departments, or locations.

• Long-Term Success: Repeat the process annually to track progress, measure the success of interventions, and refine your safety strategy.

Why CRQ™ Is the Missing Piece in Risk Management

You wouldn’t implement a new management system without understanding how your workforce will use it. Yet many organisations roll out critical risk programs without gathering the insights that matter most—those of the people working alongside critical risks and responsible for the implementation of critical controls. Their workers.

With CRQ™, you can:

• Measure What Matters: Understand the effectiveness of your programs through the lens of your workforce.

• Improve Engagement: Involve workers in the safety journey by giving them a voice in the process.

• Demonstrate Success: Use CRQ™ to provide tangible evidence of safety improvements over time.

• Enhance Resilience: Build a culture that is adaptable, proactive, and driven by real data.

Why You Need CRQ™ Now

If you’re experiencing significant incidents, near misses, or stagnant safety performance, CRQ™ is the tool you need to take the next step. With qualitative and quantitative data, you’ll finally have the intelligence to drive meaningful change and achieve your safety goals.

Overview of the CRQ™ Scoring System

The CRQ™ Critical Risk Quotient Assessment provides a comprehensive scoring system designed to measure and analyse your organisation’s safety culture, critical risk management, and workforce understanding of hazards, critical risks and critical controls. The scoring system combines quantitative data from survey responses with qualitative insights to deliver a holistic view of your organisation’s critical risk intelligence.

Here’s how the scoring system works:

1. Overall CRQ™ Score

• Scale: The overall score ranges from 0 to 100, with higher scores indicating stronger risk intelligence and safety culture.

• Meaning: This score represents the collective understanding, awareness, and implementation of critical risks and critical controls across your organisation.

• Benchmarking: Compare your score to industry averages. Identify how your score ranks against top-performing organisations or within your region or sector.

2. Sub-Scores by Key Categories

The CRQ™ breaks down the overall score into focused sub-scores across key categories to pinpoint specific strengths and weaknesses:

• Critical Risk Awareness: Measures how well employees understand the critical risks associated with their roles and the organisation’s critical risk program.

• Critical Control Awareness: Assesses workforce knowledge of critical controls, their purpose, and how they are implemented, verified and maintained.

• Leadership and Communication: Evaluates how well leaders communicate expectations and engage employees in critical risk and critical control management.

• Consultation and Engagement: Gauges the extent to which workers feel involved in discussions and decision-making in critical risk and critical control management.

• Training and Competency: Assesses the effectiveness of training programs in building workforce knowledge and skills. How well critical risks and critical controls are included in induction and training programs.

• Resilience and Adaptability: Measures the organisation’s ability to adapt to emerging, changing or realised critical risks and maintain high reliability.

• Culture: Provides an overarching measure of the attitudes, perceptions, and behaviours related to critical risk and critical controls.

• Continuous Improvement: Tracks the organisation’s commitment to identifying gaps and implementing changes to enhance safety performance.

3. Hazard-Specific Insights

Hazard-specific scoring drills down into how well employees understand and manage individual high-risk activities, such as working at heights, confined spaces, or operating heavy vehicles. These scores provide targeted insights into areas requiring immediate attention or additional training.

4. Comparison Metrics

• Internal Benchmarks: Compare scores across different departments, branches, or geographical locations within your organisation. Identify underperforming areas and celebrate top-performing teams.

• External Benchmarks: Compare your organisation’s score to industry averages or top performers to understand where you stand in the market.

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5. Scoring Definitions

Each score corresponds to a descriptive tier, helping organisations interpret their results.

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6. Annual Tracking

• Year-on-Year Comparisons: Use the CRQ™ scoring system to monitor improvements over time, showing the tangible impact of safety initiatives.

• Progress Metrics: Track which sub-scores improve the most, identify persistent gaps, and refine strategies to drive continuous improvement.

7. Gamification for Engagement

• Leaderboards and badges are tied to CRQ™ scores to motivate teams and foster healthy competition.

• Departments, branches, or sites can track their performance relative to others, creating an engaging and accountability-driven environment.

Using CRQ™ Scores to Drive Action

The CRQ™ scoring system isn’t just about numbers—it’s a tool for transformation. By understanding your scores, you can:

• Pinpoint specific areas for improvement.

• Prioritise training and interventions where they’re needed most.

• Celebrate progress and build a culture of continuous improvement.

Start Measuring Your Critical Risk Intelligence

The CRQ™ Critical Risk Quotient Assessment is now available, offering tailored solutions to businesses of all sizes and industries.

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Every day without CRQ™ is a missed opportunity to improve, adapt, and lead.