About the qualification
This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance. Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills.
They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.
Potential job roles
- Office Administration Assistant
- Receptionist
- Customer Service Officer
- Junior Personal Assistant
- General Clerical Officer
- Accounts Clerk
- Data Entry Operator
- Records Assistant
- Medical Receptionist
- Medical Records Administrator
Course details
- Course fees: $4,650, including learning materials. NSW residents may be eligible for Smart and Skilled funding.
- Delivery: online, at your own pace, and completed on the job. See how you study.
- Study duration: 12 to 18 months.
- Units: 13 units, made up of 6 core and 7 elective units. You choose your stream and electives on enrolment, and we discuss them with you.
- Qualification issued by: Training Education and Management Services (TEAMS) RTO 91852.
How you study
Courses are delivered and assessed online, and you work at your own pace. There are no classes or structured sessions: Teams or Zoom meetings are held as needed. You are assigned a trainer and assessor, who is your contact person throughout the course.
The qualification is completed on the job. You apply what you learn in your workplace and submit your assessments through the online learning platform.
Recognition of prior learning
If you have relevant experience or skills, you may be eligible for recognition of prior learning (RPL): the formal recognition of your current skills and knowledge, no matter how, when or where the learning occurred. Ask us about RPL when you enquire.
Units of competency
Core units
- BSBCRT311 Apply critical thinking skills in a team environment
- BSBPEF201 Support personal wellbeing in the workplace
- BSBSUS211 Participate in sustainable work practices
- BSBTWK301 Use inclusive work practices
- BSBWHS311 Assist with maintaining workplace safety
- BSBXCM301 Engage in workplace communication
Elective units: business stream
The three elective units marked * must be completed.
- BSBTEC404 Use digital technologies to collaborate in a work environment *
- BSBTEC201 Use business software applications *
- BSBPEF301 Organise personal work priorities *
- BSBWHS332X Apply infection prevention and control procedures to own work activities
- BSBLDR301 Support effective workplace relationships
- BSBOPS304 Deliver and monitor a service to customers
- SIRXMKT001 Support marketing and promotional activities
- SIRXPDK001 Advise on products and services
- BSBINS302 Organise workplace information
- BSBINS303 Use knowledge management systems
Elective units: administration stream
The three elective units marked * must be completed for the administration specialisation.
- BSBTEC404 Use digital technologies to collaborate in a work environment *
- BSBTEC301 Design and produce business documents *
- BSBSTR301 Contribute to continuous improvement *
- BSBFIN301 Process financial transactions
- BSBINS202 Handle receipt and dispatch of information
- BSBOPS301 Maintain business resources
- BSBOPS303 Organise schedules
- BSBPUR301 Purchase goods and services
Elective units: medical administration stream
All seven elective units must be completed for the medical administration specialisation.
- BSBTEC404 Use digital technologies to collaborate in a work environment
- BSBTEC201 Use business software applications
- BSBWHS332X Apply infection prevention and control procedures to own work activities
- BSBMED301 Interpret and apply medical terminology appropriately
- BSBMED302 Prepare and process medical accounts
- BSBMED303 Maintain patient records
- BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment
Funding
Traineeship
This qualification can be undertaken as a traineeship. Funding may be available for new entrant trainees, with the fee calculated on eligibility by the State and Commonwealth Government.
Smart and Skilled funding
NSW residents may be eligible for Smart and Skilled funding. To be eligible you must be:
- 15 years old or over
- no longer at school
- living or working in NSW
- an Australian citizen, Australian permanent resident, humanitarian visa holder or New Zealand citizen
For more information see the Smart and Skilled website.
As a requirement of NSW Smart and Skilled funding, the qualification cannot be completed or a certificate issued in less than eight months.
Nationally recognised training
Orana Skills Centre is in a working partnership with Training Education and Management Services (TEAMS) RTO 91852, who issue the Academic Transcripts and Qualifications. This means we can provide nationally accredited training.
In-house training
If you have 5 or more people in your organisation who need a Certificate III in Business, we can deliver it for your organisation. Contact us for pricing and availability.