About the qualification
This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have supervisory performance accountabilities. Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills.
They use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.
Potential job roles
- Administrator
- Executive Personal Assistant
- Senior Receptionist
- Accounts Officer
- Payroll Officer
- Administration Manager
- School Administration Officer
- Sales Representative
- Marketing Coordinator
- Business Development Officer
Course details
- Course fees: $4,950, including learning materials. NSW residents may be eligible for Smart and Skilled funding.
- Delivery: online, at your own pace, and completed on the job. See how you study.
- Study duration: 12 to 18 months.
- Units: 12 units, made up of 6 core and 6 elective units. You choose your stream and electives on enrolment, and we discuss them with you.
- Qualification issued by: Training Education and Management Services (TEAMS) RTO 91852.
How you study
Courses are delivered and assessed online, and you work at your own pace. There are no classes or structured sessions: Teams or Zoom meetings are held as needed. You are assigned a trainer and assessor, who is your contact person throughout the course.
The qualification is completed on the job. You apply what you learn in your workplace and submit your assessments through the online learning platform.
Recognition of prior learning
If you have relevant experience or skills, you may be eligible for recognition of prior learning (RPL): the formal recognition of your current skills and knowledge, no matter how, when or where the learning occurred. Ask us about RPL when you enquire.
Units of competency
Core units
- BSBCRT411 Apply critical thinking to work practices
- BSBTEC404 Use digital technologies to collaborate in a work environment
- BSBTWK401 Build and maintain business relationships
- BSBWHS411 Implement and monitor WHS policies, procedures and programs
- BSBWRT411 Write complex documents
- BSBXCM401 Apply communication strategies in the workplace
Elective units: administration stream
- BSBPEF401 Manage personal health and wellbeing
- BSBPEF402 Develop personal work priorities
- BSBINS402 Coordinate workplace information systems
- BSBOPS405 Organise business meetings
- BSBTEC401 Design and produce complex text documents
- BSBPMG430 Undertake project work
Elective units: finance stream
Both elective units marked * must be completed.
- BSBPEF401 Manage personal health and wellbeing *
- BSBPEF502 Develop and use emotional intelligence *
- BSBFIN301 Process financial transactions
- BSBFIN302 Maintain financial records
- BSBFIN401 Report on financial activity
- BSBHRM416 Process payroll
- FNSACC312 Administer subsidiary accounts and ledgers
- FNSACC411 Process business tax requirements
- FNSACC412 Prepare operational budgets
- FNSTPB402 Establish and maintain payroll systems
Elective units: operations stream
- BSBPEF401 Manage personal health and wellbeing
- BSBPEF502 Develop and use emotional intelligence
- BSBINS401 Analyse and present research information
- BSBMKG433 Undertake marketing activities
- BSBMKG434 Promote products and services
- BSBOPS404 Implement customer service strategies
Elective units: sales stream
- BSBPEF402 Develop personal work priorities
- BSBPEF502 Develop and use emotional intelligence
- BSBMKG434 Promote products and services
- BSBOPS404 Implement customer service strategies
- SIRXSLS003 Achieve sales results
- SIRXMKT003 Manage promotional activities
Funding
Traineeship
This qualification can be undertaken as a traineeship. Funding may be available for new entrant trainees, with the fee calculated on eligibility by the State and Commonwealth Government.
Smart and Skilled funding
NSW residents may be eligible for Smart and Skilled funding. To be eligible you must be:
- 15 years old or over
- no longer at school
- living or working in NSW
- an Australian citizen, Australian permanent resident, humanitarian visa holder or New Zealand citizen
For more information see the Smart and Skilled website.
As a requirement of NSW Smart and Skilled funding, the qualification cannot be completed or a certificate issued in less than eight months.
Nationally recognised training
Orana Skills Centre is in a working partnership with Training Education and Management Services (TEAMS) RTO 91852, who issue the Academic Transcripts and Qualifications. This means we can provide nationally accredited training.
In-house training
If you have 5 or more people in your organisation who need a Certificate IV in Business, we can deliver it for your organisation. Contact us for pricing and availability.