Experience
Jessica has spent 26 years in risk management and incident investigation, working with organisations in high-risk industries in Australia and internationally. Investigating serious incidents showed her the same gaps appearing again and again: controls that existed on paper but not in the field, leaders who were not equipped to manage risk, and psychological harm treated as a wellbeing issue instead of a work health and safety risk.
That work shapes everything Orana Skills Centre teaches: manage the work, not just the worker, and verify that the controls you rely on are actually working.
Methods and programs
- PRRR™ Control Model: Prevent, Respond, Recover, Review. A way of organising psychosocial risk controls by when they act, used across the PRRR™ training packages.
- PRRR Investigation Method™: a method for investigating bullying, harassment, aggression and psychological harm that finds what happened and why the work allowed it.
- Risk-Based Leadership™ Model: built from years of incident investigation, and delivered as a six-month program for supervisors and operational leaders.
- Training packages: the Psychosocial Risk, Risk Management and Critical Control Management series.
Books: the Psychosocial Risk Series
A practical series for organisations, leaders, HR professionals, risk practitioners and investigators who need to manage psychosocial risk as a work and operational risk. Available in Kindle and paperback.
- Control the Work, Not the Worker
- Lead the Work, Protect the People
- Protect Those Who Respond
- Find the System Failure: Investigating Psychosocial Harm
- The Future of Work is a Psychosocial Risk
- HR is Not the Control
Approvals
- Approved by SafeWork NSW to deliver the Health and Safety Representative (HSR) Course in NSW.
Areas of expertise
- Psychosocial hazards and psychosocial risk management
- Psychosocial and workplace investigations
- Critical risk management and bowtie analysis
- Critical control management, performance standards and verification
- Incident investigation
- Risk-based leadership and WHS governance
- WHS training and training package design
